1. Account Provisioning & Domain Verification
To dispatch emails outside our sandbox environment, accounts must verify domain ownership via DNS (DKIM TXT, SPF TXT, and optional MX records). You agree not to spoof headers or send on behalf of domains you do not legitimately own or administer.
2. Service Level Agreement & Dual-Lane Integrity
SendOFF commits to a 99.9% API uptime SLA for our REST endpoints and bare-metal KumoMTA clusters. The Fast Lane is reserved exclusively for non-bulk transactional mail (OTPs, password resets, system alerts, billing receipts). Placing bulk marketing mail onto the Fast Lane may result in automated throttle reclassification to preserve reputation pools.
3. Billing, Plans & Overage Charges
Subscriptions are billed in Indian Rupees (₹ INR) via Razorpay. Monthly allocations reset at the billing anchor cycle. Overages are calculated based on transparent per-email rates (₹0.04/email on standard tiers) and billed at the conclusion of the monthly billing cycle.
4. Termination & Abuse Suspension
SendOFF maintains zero tolerance for unsolicited bulk spam, phishing, credential harvesting, or malware dispatch. Any account exceeding critical complaint thresholds (>0.1% spam complaints or >5% hard bounces) will be placed in review or suspended immediately to protect IP pool deliverability.
5. Inquiries & Legal Notices
For legal inquiries, contract amendments, or enterprise custom SLAs, contact us at: